When a camera/encoder with PTZ (Pan Tilt Zoom) shows live stream in a Video Management System (VMS), but the PTZ does not work, make sure Authentication of the camera is correct set in the VMS.
Default Authentication of Siqura camera's and encoders is:
- Username: Admin
- Password: 1234
For cameras/endoders with old firmware, the username is, admin and NO password
The PTZ information uses another (data)stream than the video stream.
The video stream does not need Authentication and
the data stream with PTZ information does need authentication.